Comments on: Canceling Blockbuster.com and how not to treat your customer http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/ Where the urethane hits the pavement Mon, 10 Oct 2011 13:34:18 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Mike DeSerto http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-19727 Mike DeSerto Tue, 11 Nov 2008 16:52:23 +0000 http://www.j5live.com/?p=432#comment-19727 The worse possible thing that Blockbuster could do to me, they did. I pre-ordered the game call of duty:world at war…I thought what a convienent thing for block bust to do, I usually preorder it at game stop which is much further from my house. Little did I know the people working at BlockBuster are all idiots and incompetents. They said they had no record of my order even though I was holding a store copy of the reciept in my hand. I now will not be able to get the game for weeks due to back order. So when it comes to movies chime on Blockbuster but leave the gaming world to people that actually have a brain!!!! I will never agian give them my support of any kind..which is too bad I used to shope there alot The worse possible thing that Blockbuster could do to me, they did. I pre-ordered the game call of duty:world at war…I thought what a convienent thing for block bust to do, I usually preorder it at game stop which is much further from my house. Little did I know the people working at BlockBuster are all idiots and incompetents. They said they had no record of my order even though I was holding a store copy of the reciept in my hand. I now will not be able to get the game for weeks due to back order. So when it comes to movies chime on Blockbuster but leave the gaming world to people that actually have a brain!!!! I will never agian give them my support of any kind..which is too bad I used to shope there alot

]]> By: J5 http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-19067 J5 Thu, 28 Feb 2008 15:14:25 +0000 http://www.j5live.com/?p=432#comment-19067 Edwin, you do know my web site has no affiliation to Blockbuster? You need to cancel your account at Blockbuster.com. I've removed your phone number from your comment. Edwin, you do know my web site has no affiliation to Blockbuster? You need to cancel your account at Blockbuster.com. I’ve removed your phone number from your comment.

]]> By: Edwin Conroy http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-19066 Edwin Conroy Thu, 28 Feb 2008 13:54:06 +0000 http://www.j5live.com/?p=432#comment-19066 Please terminate my membership with blockbuster at the end of my billing time which I believe will be March 2oth, 2008. I have tried to contact customer service and the number is not valid Thank you Ed Conroy Please terminate my membership with blockbuster at the end of my billing time which I believe will be March 2oth, 2008. I have tried to contact customer service and the number is not valid Thank you

Ed Conroy

]]> By: J5 http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18962 J5 Sat, 19 Jan 2008 22:52:02 +0000 http://www.j5live.com/?p=432#comment-18962 The math assumes someone would watch all those movies if they didn't have an unlimited account. I certainly would not but being that I could, at no extra cost, I supplanted my TV viewing with movies. I pretty much went though my most wanted films so the rest of my queue were stuff I had a mild interest in (I did find a few gems this way) or recently released movies. I most likely would have stayed though if Block Buster was just honest and did their homework and only raised prices once. But they decided to raise them, figure out it wasn't enough to keep profitable and then raise them again. The first raise they handled correctly and honestly but the second raise was buried in filler material saying how great their service was. To be honest the service was good but not compelling enough to live in fear of future price hikes. The math assumes someone would watch all those movies if they didn’t have an unlimited account. I certainly would not but being that I could, at no extra cost, I supplanted my TV viewing with movies. I pretty much went though my most wanted films so the rest of my queue were stuff I had a mild interest in (I did find a few gems this way) or recently released movies. I most likely would have stayed though if Block Buster was just honest and did their homework and only raised prices once. But they decided to raise them, figure out it wasn’t enough to keep profitable and then raise them again. The first raise they handled correctly and honestly but the second raise was buried in filler material saying how great their service was. To be honest the service was good but not compelling enough to live in fear of future price hikes.

]]> By: April http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18961 April Sat, 19 Jan 2008 22:00:53 +0000 http://www.j5live.com/?p=432#comment-18961 I work for my local blockbuster store and have the online membership with unlimited in-store exchanges. I have worked at this store, as a little part-time job, for about 4 months. Previous to my employment with them I had Netflix for several years. However, being at the store a couple days a week and being a movie junkie, there was always something I wanted to rent. so, the online plan made alot of sense and I dropped Netflix and switched to Blockbuster. I TOO WAS SHOCKED TO SEE THE INFORMATION ABOUT THE PRICE INCREASE!!!! I sat down and did a little math though....and I encourage others to do the same. When you rent in-store, there should be a balance on the bottom of your receipt telling you how many online exchanges you've had so far this month. I had just 8 in-store exchanges, which means I also had 8 movies through the mail that I watched. So, in reality, for $34.99 I got 16 movies that would've cost $76.48 had I just paid to rent them at the store. That's still a savings of $41.49!!! That's really NOT a bad deal. It all depends on the plan you sign up for and how much you take advantage of it! I AM thinking of dropping the unlimited-exchanges as the price hike still has me a litle shocked...but, we'll see! I work for my local blockbuster store and have the online membership with unlimited in-store exchanges. I have worked at this store, as a little part-time job, for about 4 months. Previous to my employment with them I had Netflix for several years. However, being at the store a couple days a week and being a movie junkie, there was always something I wanted to rent. so, the online plan made alot of sense and I dropped Netflix and switched to Blockbuster.

I TOO WAS SHOCKED TO SEE THE INFORMATION ABOUT THE PRICE INCREASE!!!! I sat down and did a little math though….and I encourage others to do the same. When you rent in-store, there should be a balance on the bottom of your receipt telling you how many online exchanges you’ve had so far this month. I had just 8 in-store exchanges, which means I also had 8 movies through the mail that I watched. So, in reality, for $34.99 I got 16 movies that would’ve cost $76.48 had I just paid to rent them at the store. That’s still a savings of $41.49!!! That’s really NOT a bad deal. It all depends on the plan you sign up for and how much you take advantage of it!

I AM thinking of dropping the unlimited-exchanges as the price hike still has me a litle shocked…but, we’ll see!

]]> By: J5’s Blog » How to treat your customers http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18908 J5’s Blog » How to treat your customers Sat, 05 Jan 2008 20:47:37 +0000 http://www.j5live.com/?p=432#comment-18908 [...] couple of weeks ago I made a post on how NOT to treat your customers. Today I had an experience which prompted me to write a counter point to the last post. As my [...] [...] couple of weeks ago I made a post on how NOT to treat your customers. Today I had an experience which prompted me to write a counter point to the last post. As my [...]

]]> By: daniegb123 » Canceling Blockbuster.com and how not to treat your customer http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18874 daniegb123 » Canceling Blockbuster.com and how not to treat your customer Sat, 22 Dec 2007 20:11:34 +0000 http://www.j5live.com/?p=432#comment-18874 [...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptAwhile ago I signed up for Blockbuster.com. At 21 or so dollars a month for three movies out at a time and the ability to return them for movies at the store up the road it just fit my lifestyle. Even when they alerted me that they were … [...] [...] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptAwhile ago I signed up for Blockbuster.com. At 21 or so dollars a month for three movies out at a time and the ability to return them for movies at the store up the road it just fit my lifestyle. Even when they alerted me that they were … [...]

]]> By: J5 http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18871 J5 Fri, 21 Dec 2007 23:29:24 +0000 http://www.j5live.com/?p=432#comment-18871 The nice thing about BB was that I got the netflix model of keeping my mailed DVD as long as I wanted but if I wanted to get a new DVD and didn't want to wait for the mail I could just drop off the return envelope at a BB and get a normal rental to watch while I waited for them to mail me from my queue. I had a movie every night if I wanted instead of watching TV. Netflix has download now though so it is an option but I really am leaning to just using the money for my monthly gym membership - they have TV's on each of the machines ;-) The nice thing about BB was that I got the netflix model of keeping my mailed DVD as long as I wanted but if I wanted to get a new DVD and didn’t want to wait for the mail I could just drop off the return envelope at a BB and get a normal rental to watch while I waited for them to mail me from my queue. I had a movie every night if I wanted instead of watching TV. Netflix has download now though so it is an option but I really am leaning to just using the money for my monthly gym membership – they have TV’s on each of the machines ;-)

]]> By: Sri Ramkrishna http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18870 Sri Ramkrishna Fri, 21 Dec 2007 22:47:11 +0000 http://www.j5live.com/?p=432#comment-18870 Strangely enough, J5 netflix actually reduced their prices by like a dollar or two. Since Netflix the idea of going to any video store to drop off a rental based on a time line seems lame. I've kept movies around for a month before I bother to return them. :-) Strangely enough, J5 netflix actually reduced their prices by like a dollar or two.

Since Netflix the idea of going to any video store to drop off a rental based on a time line seems lame. I’ve kept movies around for a month before I bother to return them. :-)

]]> By: Mauro http://www.j5live.com/2007/12/21/canceling-blockbustercom-and-how-not-to-treat-your-customer/comment-page-1/#comment-18869 Mauro Fri, 21 Dec 2007 22:22:56 +0000 http://www.j5live.com/?p=432#comment-18869 Maybe Redbox.com is an option. Is quite convenient, if you are near to a red box. Maybe Redbox.com is an option. Is quite convenient, if you are near to a red box.

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